We’ve done our best to collect your top questions asked about our site and services and hope that you’ll find your answer here. If not, please feel free to contact us using our contact form at the footer of this site or the “Contact” page link located in the top menu bar.

General Questions:

Can you help anyone, anywhere?

A: We can. We’re online based which means we can help anyone from anywhere who has an internet connection. Anyone local, we can also provide phone and in-person consultations as well.

Why WordPress?

Why not? It’s a content management system with clean programming that accounts for over 74.6 million websites. It allows us flexibility in the design, affordability, compatibility with devices, internet browsers and third party companies like Paypal, MailChimp, WooCommerce, any useful plugins, etc, and allows for easy updating. If WordPress is good enough for some of the biggest companies in the world, such as The New York Times, CNN, Mashable, and eBay, to run their websites and blogs on then it’s good enough for us. Between our partners at WordPress and GoDaddy, we’ve had 99.9% uptime reliability.

“WordPress.com records an astonishing 126 million unique visitors per month, while Amazon falls quite a ways behind, clocking in at 96 million uniques per month.”

Do I need to understand the internet, web design, social media or know how to update my own site?

A: The short answer: No.
The long answer: We just think the process would be easier if you have a basic understanding of the internet and what trends are happening out there online. You don’t have to understand html or css programming in order to start a website with us. We can handle the updates for you, if necessary, or you can use our Content Management System that we have in place that is front-end user based and simple (and safe) to use. Social media understanding is helpful but not necessary and is another service we can help you with.

What is Search Engine Optimization (SEO)?

SEO stands for Search Engine Optimization and is the process of improving the visibility of a website on search engines organically (naturally and not paid for). This process works alongside a strategic online marketing plan to drive traffic to a website by incorporating search engine friendly elements into the site and through non-paid measures such as social media, content marketing, link building, blogs, etc.

What is Social Media Marketing?

Social Media Marketing is the process of gaining website traffic or attention through social media sites such as Facebook, Twitter, and so on.

Social media marketing efforts create content that attracts attention and encourages readers to share it across their social networks. When a message spreads from user to user and it appears to come from a trusted, third-party source, as opposed to the company itself, this form of marketing results in earned media rather than paid media.

Social networking websites allow individuals and businesses to interact with one another and build relationships and communities online. When companies join these social channels, consumers can interact with them directly. That interaction can be more personal to users than traditional methods of outbound marketing and advertising.[Wikipedia]

If I have other questions or concerns not listed here?

Please feel free to contact us using our contact form at the footer of this site or the “Contact” page link located in the top menu bar and we will get back to you as quickly as we can.

Need a New Website or Advice on Building Your Business? We can help

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Service-Related Questions:

What do you mean by Marketer-On-Demand?

How’s the idea of having your very own marketer sound? Well that’s why we are here. We’re not just a web design company, we’re also a marketing company that handles many inbound and outbound marketing efforts. Our founder and principal, Jennifer Boyce, has all kinds of experience in business and design: from advertising to marketing and print to web. If you’re needing help with any project just reach out to us. For further information please view our consulting services or contact us for pricing.

What are your website maintenance plans?

We offer two great monthly Maintenance Plans that you can add on to your website package.

Monthly Content Updates – We provide an hour of content-only updates to your website per month for $360/year – prepaid (ideally $30/month) or by demand at $60/hour (minimum one hour).

‘Peace of Mind’ Maintenance Plan – Ensures the security and well being of your website and helps you to maintain your content for optimal search engine results.This plan includes: Basic security monitoring, monthly backups, WordPress and plugin updates, bug fixes, and analytic reports by request, for only $99 per year.

Additional security features are available for eCommerce or lead generation sites.

How do I get started? How do your services work?

Website Design: When you contact us to inquire about pricing and strategy we will reach out to you to plan a time to meet with you, or discuss over the phone or on Skype. This is known as our Discovery Meeting and it is available to you at no charge. This gives us the opportunity to meet each other, review your current situation, and to discuss your business goals.

We have designed an online assessment questionnaire that can be done by the client themselves, at their convenience, or by us when we visit. From there we will use this information, do some research, a bit of testing, and then think strategically to carefully craft an effective plan for your future website that suits your timeline and budget. Our Website Assessment is available to you FREE of charge and will be made available to you online through a password-protected client page. Your project estimate will also be linked on this page for your review.

Your assessment is NOT drafted by robots and software but rather by a skilled and experienced online marketer who carefully analyzes every bit of your information. When your assessment and estimate are complete we will contact you to discuss the details and ensure your needs have been addressed. At which point, once you’re happy with the assessment (and all of its revisions) we will proceed with a contract and deposit to begin the work.

Discovery Meeting > Questionnaire > Assessment & Estimate > Project Start + Any Additional Marketing Consults

 

Marketing Consultations/Coaching: When you contact us to inquire about pricing and strategy we will reach out to you to plan a time to meet with you, or discuss over the phone or on Skype. This is known as our Discovery Meeting and it is available to you at no charge. This gives us the opportunity to meet each other, review your current situation, and to discuss your business goals.

For clients looking for marketing advice, assistance, or training, after our initial meeting has been conducted, an appointment will be made for further marketing coaching. All appointments are a minimum of one hour (billed hourly) and will require payment at the end of the appointment (cash, debit, credit accepted) or invoiced if agreed upon. Clients can book frequent meetings to bundle their time and can schedule the billing differently upon client’s request.

For clients looking for a comprehensive marketing assessment, after our initial meeting has been conducted, we can either go over the assessment questionnaire at that time and extend the meeting to 2 hours or we can arrange a new appointment time to meet again. Once the questionnaire is complete, and we have permission to move forward with the assessment, we will use this information, do some research, a bit of testing, and then think strategically to carefully craft an effective marketing plan that suits your timeline and budget. We do charge for these marketing assessments as they are considered as comprehensive marketing plans, are extremely detailed and researched, and hold value with its specific business advice. The marketing assessment will need to be prepaid before we conduct any work. (No professional wants to lose money for days worth of work right?)

Once the assessment is ready we will contact you to make an arrangement to present it to you. After the presentation, you can review the assessment and project estimates and can inform us on any decision to move forward. Once you’re happy with the assessment (and all of its revisions) we will proceed with a service agreement and/or contract and a deposit to begin the work. For any additional meetings or to arrange for further consulting, an appointment can be made.

All appointments are a minimum of one hour (billed hourly) and will require payment at the end of the appointment (cash, debit, credit accepted) or invoiced if agreed upon. Clients can book frequent meetings to bundle their time and can schedule the billing differently upon client’s request. For your convenience, invoicing will be prepared for clients taking on marketing-specific projects proposed through our assessment plan.

Discovery Meeting > Hourly Marketing Consultations

OR

Discovery Meeting > Questionnaire > Assessment & Estimate > Project Start + Any Additional Marketing Consults

What are your payment processes?

Payments are quick, easy and secure. For web design services, an invoice will be sent to your email and can be easily paid online through our secure partner Square. Confirmations and receipts will be provided. Invoices can be paid by credit, debit, or your PayPal account. For marketing consulting services, payments are paid on the spot, after the appointment, using our secure Square card reader (accepting cash, debit and credit) or can be invoiced if approved beforehand. Confirmations and receipts will be provided.

Can I learn to do updates myself?

You can. If the direction you want to take is to be self-sufficient with just updating content on your website or blog then we can set you up with your own WordPress admin account and content management system access.

How are your sites SEO ready?

We feel that when we build you a product that we shouldn’t leave out the important details that help your business get noticed. So with every site we design, whether it’s a simple 3 page blog or a fully customized e-commerce website, we incorporate a few hours of standard SEO work for FREE to get you started. Additional work and monthly maintenance plans are available if needed.

Do you offer Search Engine Marketing?

 

 

Search Engine Marketing refers to “Paid” search results such as Adwords, Pay-per-click, Cost-per-click, paid advertisements, etc. We currently do not offer those services at this time.

How can I inquire about other services that I may need?

The best way is to contact us to get the inquiry started and we can inform you if that service is available or possible at this time.

Why did you choose those Partners (GoDaddy, MailChimp, WooCommerce)?

Through extensive research and experience, we found them to be the best and most reliable in the industry. They are affordable and offer great support. When designing websites, we made sure our programming language best compliments the functionality of their features for superior up-time and manageability. We can accommodate other platforms if requested, as long as it meets our standards and is compatible with our software and responsive designs.

If I have other questions or concerns not listed here?

Please feel free to contact us using our contact form at the footer of this site or the “Contact” page link located in the top menu bar and we will get back to you as quickly as possible.

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